Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please ensure that all information is accurate.
Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotions, processing times may be longer.
Shipping and Delivery
Shipping Methods: We offer standard and expedited shipping options. The available methods and their costs will be displayed at checkout.
Delivery Times: Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days. Delivery times may vary based on your location and external factors.
Shipping Costs: Shipping costs are calculated based on the weight of your order and your location. Free shipping may be available for orders over a certain amount, as indicated on our website.
Tracking Your Order
Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
Delivery Issues: If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer service team at support@fretastick.com for assistance.
International Shipping
Availability: Currently, we ship to select international destinations. Shipping costs and delivery times for international orders will be displayed at checkout.
Customs and Duties: International orders may be subject to customs duties and taxes. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs.
Return and Refund Policy:
Return and Refund Policy: At Fretastick, we do not offer returns or refunds. Please ensure that you review your order carefully before making a purchase. If you have any concerns or issues with your order, please contact our customer service team for assistance.
Contact Us For any questions or concerns regarding our Delivery Policy, please contact us at support@fretastick.com.
